Water where it shouldn't be? Find the shutoff, then call.
A ceiling stain, a wet wall, or water on a basement floor will not fix itself. The sooner the source is stopped, the less damage spreads to floors, drywall, and belongings.
Answered live, 24 hours a day — Buffalo & Erie County. Call for an estimate.
First — what to do now
First 5 minutes
- 1. Shut off water to the area if you can: Use the fixture shutoff, or the main shutoff if you cannot find the local one.
- 2. Protect electrics first: Do not step into standing water near outlets, panels, or appliances. Turn off power to the affected area only if you can do so safely from a dry spot.
- 3. Move what you can: Lift rugs, boxes, and furniture out of the water path. Note where the water first appeared.
- 4. Call now: Call (716) 435-9317. Tell us where the water is, whether it is still spreading, and whether the main is off.
Why this happens in Buffalo
Buffalo-specific causes
- Frozen and burst pipes during Buffalo cold snaps, with leaks appearing on the thaw.
- Failed supply lines to toilets, sinks, and washing machines in older homes.
- Roof and basement water finding its way in during heavy rain and spring thaw — a plumber can help determine whether the source is plumbing.
- Aging joints, valves, and fittings that finally let go under pressure.
Signs you should not wait
Call now if you see this
- A ceiling stain that is growing, or paint and drywall bubbling.
- A musty smell in a room with no visible leak, or a floor that feels soft or warped.
- A water meter or bill that jumps with no change in use.
- Water pooling with no appliance running.
Questions, answered
Frequently asked questions
Should I call a plumber or someone else?
If the water is coming from a pipe, fixture, or appliance line, call a plumber first. If it is clearly coming through a roof or foundation wall, say so on the call and we will talk through the next step.
Can a small leak wait?
A drip inside a wall or ceiling rarely stays small. If you cannot see the source, or it is spreading, call now.
What will it cost?
Call for an estimate — the cost depends on the source and the repair, and no price is quoted here without seeing the problem.
Do you handle basement flooding?
Yes, for plumbing-related flooding. Call and describe what is happening and how fast it is rising.
Also serving — emergency plumber near you
Don't wait on water damage.
One call gets you a local emergency plumber, day or night. Tell us what is happening and where you are, and we will talk through the next step.
☎ Call (716) 435-9317